Refund policy

30-Day Happiness Guarantee & Hassle-Free Returns

At BEAFINA GmbH, we believe that cooking and baking should bring warmth, joy, and simplicity into your home. Whether you are slicing perfect avocados for breakfast with our Ergonomic Avocado Slicer or whipping up delicious pastries using our Premium Silicone Baking Tools, we want you to be absolutely delighted with every purchase. If for any reason you are not completely satisfied with your order, we are here to help make things right!

30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return or exchange.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same pristine condition that you received it.

  • It must be free from any signs of wear, food residue, or damage.

  • It must be kept in its original packaging along with all included accessories, inserts, and manuals.

How to Initiate a Return

Starting a return is simple and straightforward:

  1. Contact our Customer Care Team via email at [email protected] within 30 days of receiving your order.

  2. Please include your Order Number, the item(s) you wish to return, and a brief description (or photos) explaining the reason for your return.

  3. Once your return request is approved, our support team will provide you with detailed instructions on how and where to send your package.

Please note: Items returned to us without prior authorization or return request will not be accepted.

Return Shipping & Address

Please send all authorized returns directly to our official return facility:

BEAFINA GmbH – Returns Dept.

Rte de Covéry 24, 1252 Meinier, Switzerland

  • Return Shipping Costs: Unless the return is due to a mistake on our part (e.g., defective, damaged, or incorrect item sent), you will be responsible for paying the shipping costs for returning your item. Shipping fees are non-refundable.

  • Tracking Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive an item that is defective, damaged during transit, or if you received the wrong product, please contact us immediately (within 48 hours of delivery) at [email protected]. Attach clear photos or videos showing the issue. We will review it promptly and send a replacement free of charge or issue a full refund—no extra cost to you.

Refund Process

Once we receive and inspect your returned package, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your card issuer or banking institution.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement again. Next, contact your credit card company or bank, as processing times can vary. If you’ve done all of this and still have not received your refund, please reach out to us at [email protected].

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.